Ecommerce Operations Lead
FULLTIME
Work Model
• On-site role
• Based in Tyler, TX
• Bonus eligibility (up to 10%)
Reporting Structure
• Reports to Manager of Ecommerce Site Operations
• No direct reports
Keywords / Core Skills
• Salesforce Commerce Cloud
• Ecommerce operations support
• Integrations and modifications within Salesforce
• XML and file format familiarity
• Import and export files
Top Candidate Attributes
• Hands-on ecommerce operations experience
• Comfortable working directly with tech teams
• Strong understanding of ecommerce website features and rollouts
• Experience supporting promotions, content authoring, and page builds
• Independent self starter, ready to jump in and problem solve
• Strong communicator who asks the right questions
Systems They Will Support
• Salesforce Commerce Cloud
• Product data feeds
• Ecommerce CMS and promotion tools
• Supporting DAM and PIM style workflows
Role Overview
• Support day to day ecommerce platform operations
• Make updates and changes to support business needs
• Partner closely with technology teams on integrations and fixes
• Support product data, promotions, and content execution
• Assist with website rollouts, testing, and ongoing enhancements
• Help keep ecommerce operations running smoothly and efficiently
Disqualifiers / Low Interest
• No exposure to product data or data feeds
• No experience supporting ecommerce platforms
The Ecommerce Operations Lead will support and deliver day-to-day eCommerce execution and optimization across our platforms. This role is responsible for ensuring operational efficiency, maintaining platform integrity, and supporting high-impact eCommerce campaigns. Reporting to the eCommerce Operations Manager & collaborating closely with cross-functional partners in Ecommerce, Merchandising, Marketing, and Technology, this role is essential in maintaining operational excellence and supporting new digital initiatives. This is an ideal opportunity for someone who thrives in a fast-paced retail environment, has strong attention to detail, and enjoys working cross-functionally to keep systems, processes, and operations running smoothly.
Duties and Responsibilities
- Support the “Culture” and drive our Mission, Vision, and Values.
- Manage product data, pricing, and inventory within Salesforces Commerce Cloud and local platform
- Monitor site and tool functionality and coordinate with IT teams & 3P vendors for troubleshooting and performance issues.
- Coordinate with fulfillment and customer service teams to ensure a seamless customer experience.
- Support Omni channel programs such as store fulfillment and BOPIS (Buy Online, Pick Up In Store) logic and fulfillment to ensure a seamless omnichannel customer journey.
- Test and validate new website features and functionality to ensure smooth rollout and optimal user experience.
- Work with XML data feeds to support product uploads, integrations, and data accuracy across systems and third-party platforms.
- Prepare operational reports and monitor KPIs such as fulfillment rates, delivery times, and BOPIS performance.
- Support process improvements and help document SOPs for key workflows.
- Partner cross-functionally with customer service, merchandising, and logistics teams to ensure operational readiness.
Qualifications and Requirements
- Bachelor’s degree in Business, Marketing, Retail Merchandising, or a related field.
- 3+ years of eCommerce operations or supply chain experience, preferably in apparel or footwear retail.
- Proficiency with eCommerce platforms (e.g., Salesforce, Shopify).
- Ability to influence cross-functional teams and aligning stakeholders around shared objectives.
- Working knowledge of XML for data management, product feeds, and system integrations.
- Excellent communication and problem-solving abilities in a fast-paced, cross-functional environment.
- Highly organized with an ability to prioritize and multi-task with a strong attention to detail and process.
- Strong analytical skills and familiarity with tools like Google Analytics, Excel, and Looker/Tableau/Sigma.
- Excellent project management and cross-functional collaboration skills.
- General understanding of common Ecommerce KPIs, target setting and external benchmarks.
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