Senior Symphony Support Engineer

Senior Symphony Support Engineer - Contract - Coral Gables, FL - $70.00-$75.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking Senior Symphony Support Engineer in Coral Gables, FL

Role Description

The Service and Support Analyst provides technical and operational support for Dining Services and Gift Shop retail systems, with a primary focus on the Symphony point of sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures smooth day to day operations, troubleshoots system issues, and partners with business stakeholders to enhance system performance and user experience.
This is a customer-facing POS Systems Expert role supporting enterprise environment. The consultant will be responsible for supporting, configuring, and troubleshooting POS systems across multiple hospital locations. The ideal candidate is a self-starter who can work autonomously, communicate effectively, and provide strong onsite support when required.
Provide frontline support for the Symphony POS system, including troubleshooting hardware and software issues.
Travel to hospital locations from Palm Beach to the Florida Keys to deliver onsite support as needed.
Manage and resolve issues within the GEMpay Badge Payroll Deduct system, ensuring accurate and timely payroll deductions for employee purchases.
Collaborate with Dining Services, Gift Shop teams, and other business units to understand operational needs and provide effective technical solutions.
Monitor system performance and escalate complex issues to vendors or internal Technology & Digital (T&D) teams.
Support system upgrades, testing activities, and go live deployments for new features or enhancements.
Complete assigned support tickets in Service Now (SNOW) ticketing system.
Train end users on system functionality, workflows, and best practices.
Document issue resolutions, support procedures, and system configurations.
Participate in cross functional initiatives to improve service delivery and strengthen system integration.
Experience supporting POS systems, preferably Symphony or similar retail platforms.
Familiarity with gift shop inventory tools such as YellowDog.
Hands on experience deploying and configuring Micros workstations and peripherals (receipt printers, scales, barcode readers, credit card readers, KDS displays, etc.).
Knowledge of payroll deduction systems such as GEMpay.
Strong troubleshooting, analytical, and problem solving skills.
Excellent communication skills and a strong customer service mindset.
Ability to work both independently and collaboratively in a fast paced environment

Skills and Requirement

Phone, Virtual and Onsite experience supporting POS systems:
Oracle Symphony - Required
GEMPay - Required
Micros Workstation - Required
Strong POS systems background
Excellent customer-facing communication skills with an ability to do problem solving
Previous exposure to Yellow Dog POS systems
Direct experience with Symphony POS and GEMpay or comparable retail/payroll systems.
Strong customer service and advanced troubleshooting capabilities.
Ability to mentor and support team members or consultants.
Familiarity with project management methodologies and tools.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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