Technical Software Specialist

Job Summary

The Software Technical Specialist helps connect business users and IT teams to ensure clear communication, smooth testing, and high-quality software delivery. This role focuses on coordinating and tracking User Acceptance Testing (UAT), improving batch reporting and processing, resolving issues related to cloud migration, and supporting updated public-facing interfaces.

The specialist works closely with Software Quality Assurance, UAT, and IT teams to ensure systems meet quality and business requirements.

Key Responsibilities

• Testing & Validation:
  Perform manual and automated testing, execute test cases, identify defects, and clearly document issues.

• Planning & Coordination:
  Organize testing schedules, track testing activities, and maintain testing documentation such as test plans and results.

• Deployment Support:
  Assist with software deployments, including pre- and post-deployment checks, and coordinate with development and operations teams.

• Communication:
  Share testing progress, issues, and results with team members and stakeholders.

• Output Review:
  Compare system outputs to expected results or prior versions to identify and report discrepancies.

Required Skills & Experience

• 10+ years leading and delivering complex software modernization projects

• 10+ years gathering system requirements and supporting UAT planning and execution

• 10+ years managing system enhancements and integrating new modules

• 10+ years experience with State Government Workforce Services systems