Technical Writer

Job#: 3037136

Job Description:

Position Overview:

Our client's UX Instructional Design team is seeking a contract Technical Writer with hands-on experience in crafting instructions for use. Their key focus will be supporting and maintaining the user guides for our client's device portfolio. You will also support the migration of content into a recently implemented content management tool, Madcap IXIA.

This role requires a blend of technical, organizational, and communication skills. A strong background in technical writing is must and at least 1-2 years of working in user-facing instructional manuals and in Adobe Creative Cloud. Experience in a structured component content management system (DITA-based) is preferred.

This is a highly collaborative role where you'll partner with multiple cross-functional teams distributed across the country and globally. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization.

Responsibilities:

• Support the upkeep and ongoing development of client product user guides in multiple languages, markets, and configurations.
• Adhere to and improve upon existing content processes and workflows.
• Ensure process compliance with cross-functional stakeholder requirements across the business.
• Support implementation and migration into component content management systems (CCMS).
• Collaborate with content strategists, labeling designers, regulatory leads, medical SMEs, systems engineers, product teams and others to ensure content is up-to-date and aligned with organizational and regulatory standards.

Skills/Competencies:

To succeed as an individual contributor:

• Excellent project management abilities and process development skills.
• Eagerness and aptitude to learn new technologies quickly.
• Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters.
• Strong leadership skills able to influence many varying opinions and stakeholders, and lead through change.

To collaborate as a part of our team:

• Strong interpersonal skills and track record of building collaborative relationships.
• Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions.
• Comfort with a dynamic agile software development environment.
• Ability to make problems visible and actively participate in solution-finding.
• Immense flexibility: driving a focused approach while being able to pivot in a growing, fast-moving organization.

Education and Experience:

• Bachelor's degree in Information Systems, Technical Communication, Library Science, or a related field.
• 3+ years of experience in technical writing, content administration, technical documentation, or CMS management.
• Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint.
• Proficiency with Adobe InDesign, Adobe Cloud, Adobe Acrobat
• Experience with collaboration tools such as Miro, Jira, Confluence, and Smartsheet.
• Familiarity with DITA and structured content management systems.
• Healthcare, life sciences, or diabetes experience preferred.
• Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products.

Additional Information:

• This position is eligible for 100% remote working arrangements.
• This is a contract position only.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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