IT Manager / Mac Support Lead

Description

*Email brendan.steele@rht(.com) for consideration*

Robert Half (Technology Solutions) is searching for a IT Manager / Mac Support Lead for a Creative company with a background in senior-level IT support, Mac/Apple environments, and team leadership. If this sounds like your background, then this IT Manager / Mac Support Lead role is for you. For this opportunity, you will work hybrid /onsite in West LA, CA area.

Position: IT Manager / Mac Support Lead

Hours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTE

Top Skills: Mac Support Lead (Hands-On), Team Leadership

Onsite/Remote: Hybrid Remote

Responsibilities:

Direct daily IT service delivery, infrastructure support, and user-facing technology operations to ensure reliable performance across the organization.

Supervise help desk personnel and an assistant-level leader, providing guidance, accountability, and escalation support for technical issues.

Take ownership of identity and access initiatives by leading the full implementation and rollout of Okta, including provisioning and lifecycle management.

Manage employee onboarding and offboarding from a technology perspective, coordinating device setup, software access, and account changes.

Maintain control of IT assets by tracking hardware, software, licenses, and inventory records with accuracy and consistency.

Administer core business platforms such as Google Workspace and key SaaS applications including Jira, Confluence, Salesforce, and LastPass.

Support a primarily Mac-based environment while resolving issues across macOS, Windows, iOS, and Android devices.

Strengthen IT service processes by refining incident response, escalation workflows, service expectations, and operational best practices.

Monitor system health, work with external vendors and service partners, and review technology spending, renewals, and billing for cost effectiveness.

Lead and contribute to technology projects while ensuring procedures align with security, compliance, and data protection standards.

Requirements

Demonstrated success leading IT operations in a role that requires both strategic decision-making and direct technical execution.

Experience managing support staff and coordinating multiple IT disciplines, including end-user support, systems administration, and infrastructure oversight.

Strong hands-on experience with Okta implementations and identity access management processes.

Advanced knowledge of Apple Macintosh environments, with the ability to support macOS, Windows, iOS, and Android platforms.

Familiarity with tools and technologies such as Active Directory, Jamf Pro, JAMF Casper Suite, backup solutions, configuration management tools, and Cisco technologies.

Experience administering Google Workspace and business applications such as Jira, Confluence, Salesforce, and password management platforms.

Solid understanding of IT security, compliance-focused rollouts, asset governance, and audit-minded operational practices.

Strong troubleshooting, organizational, vendor management, and process improvement skills, with the ability to identify practical and cost-conscious solutions.

*Email brendan.steele@rht(.com) for consideration*

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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