Help Desk 1

Description

We are looking for a dependable, detail-oriented Help Desk 1 team member to support end users in a healthcare environment in Culver City, California. This Long-term Contract position focuses on delivering timely technical assistance, resolving everyday desktop and system issues, and ensuring a smooth support experience for staff. The ideal candidate is comfortable working with Microsoft Windows platforms, handling service desk requests, and assisting with account access and device-related concerns.

Responsibilities:
Provide first-line technical support for hardware, software, and desktop-related issues submitted by end users.
Troubleshoot problems involving Microsoft Windows systems, including Windows 10 and Windows 11 environments.
Manage service desk tickets by documenting issues clearly, prioritizing requests, and following cases through resolution.
Support user account administration tasks such as access updates, password assistance, and directory-based account maintenance within Active Directory.
Diagnose common workstation and peripheral issues and apply practical fixes to restore user productivity quickly.
Escalate more complex technical problems to the appropriate teams while maintaining accurate status updates for users.
Assist with setup, configuration, and basic maintenance of desktops, laptops, and related equipment as needed.

Requirements

Experience providing help desk or desktop support in a structured environment.
Working knowledge of Active Directory for basic user account and access support.
Familiarity with Microsoft Windows operating systems, including Windows 10 and Windows 11.
Ability to perform basic troubleshooting for hardware, software, and end-user issues.
Experience working with service desk ticketing systems and documenting support activities clearly.
Strong communication skills with the ability to assist users in a clear and effective manner.
Ability to organize tasks effectively and manage multiple support requests in a timely way.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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