Job#: 3034037 Job Description: Desktop Support Engineer
Location: Groveport, Ohio (On-site)
Employment Type: Contract
Role Overview
An opportunity is available for a Desktop Support Engineer for a 2nd shift role. This position is responsible for providing first-level support for all end-users. The role involves troubleshooting and resolving issues related to hardware, software, and voice/data communication systems in a timely and professional manner.
Key Responsibilities
- Provide first-level support for all end-users.
- Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
- Escalate calls to the appropriate support tier when necessary.
- Write concise and informative support tickets.
- Follow up on all tickets in a timely manner and ensure they are followed through to resolution.
Required Qualifications
Experience: Prior customer service, call center, or help desk experience is required. Experience using ticketing systems is also required.
Technical Skills: Proficiency with computer hardware and software technologies is necessary, including Windows Support, Deskside Support, and End User Device Support. The ability to write technical support documentation is required.
Professional Skills: Excellent customer service, verbal, and written communication skills are essential. The role requires the ability to multi-task, prioritize, and work effectively under pressure. A willingness to work flexible hours when appropriate is also needed.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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