Solution Consultant - Salesforce

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Description: Salesforce Pre-Sales Solution Consultant

About the Role

We are seeking an experienced and highly motivated Salesforce Pre-Sales Solution Consultant to join our growing Salesforce Practice based in Kochi, India. The role will be responsible for leading pre-sales solutioning activities and supporting business development pursuits across the United States and European markets.

The ideal candidate will combine deep Salesforce platform expertise with strong client-facing consulting skills to help shape transformative customer solutions, respond to RFPs/RFIs, conduct discovery workshops, develop solution architectures, and support sales teams in securing new business opportunities.

This role requires close collaboration with global sales, solution architecture, delivery, and practice leadership teams while engaging directly with enterprise customers and stakeholders.

Key Responsibilities

Pre-Sales & Solutioning

• Partner with Sales and Account Teams to understand client business challenges, objectives, and transformation needs.
• Lead solution discovery workshops and requirements discussions with prospective customers across North America and Europe.
• Design scalable Salesforce solutions leveraging Sales Cloud, Service Cloud, Experience Cloud, ITSM & HR Ops, Marketing Cloud, Data Cloud, AI capabilities, and industry-specific Salesforce offerings.
• Develop high-quality solution proposals, presentations, architecture diagrams, and implementation roadmaps.
• Support RFP, RFI, and RFQ responses with comprehensive technical and functional solution designs.
• Estimate project scope, effort, timelines, delivery models, and resource requirements.
• Translate business requirements into end-to-end technology solutions aligned with Salesforce best practices.

Client Engagement & Consulting

• Conduct executive-level presentations and solution demonstrations.
• Act as a trusted advisor during customer evaluations and sales cycles.
• Present solution value propositions, transformation strategies, and ROI-driven business cases.
• Facilitate customer workshops focused on business process optimization and digital transformation.

Salesforce Solution Architecture

• Define target-state architectures integrating Salesforce with enterprise applications and third-party platforms.
• Provide guidance on data migration, integrations, security, governance, and platform scalability.
• Align proposed solutions with Salesforce platform capabilities and product roadmaps.
• Collaborate with delivery architects to ensure seamless transition from pre-sales to project execution.

Practice & Innovation

• Contribute to development of reusable accelerators, industry offerings, solution templates, and demo assets.
• Stay current on Salesforce product innovations, AI capabilities, release updates, and industry trends.
• Support capability building initiatives within the Salesforce practice.
• Mentor junior consultants and participate in knowledge-sharing sessions.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related discipline.
• MBA or relevant postgraduate qualification is an added advantage.

Experience

• 8-12 years of overall IT consulting experience.
• Minimum 3-5 years of hands-on Salesforce consulting, solutioning, or solution architecture experience.
• Proven experience supporting pre-sales pursuits for enterprise customers.
• Experience working with clients across the US and European regions.
• Strong understanding of CRM transformation programs and cloud adoption initiatives.

Salesforce Expertise

Hands-on experience in multiple Salesforce products including:

• Sales Cloud
• Service Cloud
• Experience Cloud
• Marketing Cloud (preferred)
• Salesforce Platform
• Data Cloud
• Agentforce and Salesforce AI capabilities
• Industry Clouds (preferred)

Technical Knowledge

• Salesforce architecture and platform design
• Integration patterns and middleware platforms
• API-led connectivity
• Data migration strategies
• Enterprise application architecture
• Security and governance models
• Agile and hybrid delivery methodologies

Required Skills

Functional Skills

• Solution consulting
• Business process mapping
• Digital transformation consulting
• Customer journey design
• Requirements analysis
• Executive stakeholder management

Pre-Sales Skills

• Solution presentations and demos
• Proposal development
• RFP/RFI response management
• Effort estimation and pricing support
• Value proposition development
• Deal qualification and pursuit management

Soft Skills

• Excellent communication and presentation skills
• Strong analytical and problem-solving capabilities
• Ability to engage with C-level stakeholders
• Cross-cultural collaboration experience
• Strong written and verbal English communication
• Ability to work in overlapping time zones with US and Europe

Preferred Certifications

One or more Salesforce certifications such as:

• Salesforce Administrator
• Salesforce Advanced Administrator
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Salesforce Platform App Builder
• Salesforce AI Associate
• Salesforce Agentforce Specialist
• Salesforce Application Architect
• Salesforce System Architect

Success Metrics

The successful candidate will be measured on:

• Pre-sales support effectiveness and win-rate contribution
• Quality and timeliness of solution proposals
• Customer satisfaction during pursuit phases
• Contribution to pipeline growth
• Solution innovation and reusable assets creation
• Collaboration with sales, delivery, and practice teams

Why Join Us?

• Opportunity to work on global Salesforce transformation initiatives.
• Exposure to Fortune 500 and enterprise clients across the US and Europe.
• Collaborative and innovation-driven work environment.
• Access to continuous learning, Salesforce certifications, and emerging AI technologies.
• Strong career growth opportunities within a rapidly expanding Salesforce practice.

Location: Kochi, India (Hybrid)

Travel: Occasional international travel may be required based on customer engagements and business needs.
Position Title: Salesforce Pre-Sales Solution Consultant
Location: Kochi, India
Department: Digital Transformation / Salesforce Practice
Employment Type: Full-Time
Experience Level: 8-12 Years

Working Hours: Flexibility to support US and European business hours.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.