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Support Services Program Manager/Specialist

• Posted 16 hours ago • Updated 57 minutes ago

Contract Independent

Contract Corp To Corp

Contract W2

Fitment

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Job Details

Skills

Project
manager
Telecommunication

Summary

The scope of the proposed services will include the following:

Voice Service Modernization

This position will focus on large-scale infrastructure transitions and vendor management:
Lead the project lifecycle for the AT&T Legacy Services Conversion Project (aka Copper-to-Cloud (C2C) initiative), migrating approximately 13,000 statewide copper wire services to VoIP or LTE solutions.
Provide oversight and resolution for AT&T ordering and provisioning issues.
Support the management and monitoring of existing/new NCS network and voice ITB, RFP, RFR, RFI contracts to ensure state government and operational compliance.

Expertise and/or relevant experience in the following areas are mandatory.

Minimum of 15 years' experience with telecommunications technologies.
Advanced understanding of telecom vendors, available services, and project management workflows.
Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs.
Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
Expertise in the development, structuring, and actively monitoring complex network and telecom contracts.
Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10480008
Position Id: 2026-46606
Posted 16 hours ago

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