NICE CXone Technical Lead

Role: NICE CXONE Engineer/ Remote Location: Remote Type: 12+Months Contract Required: Key Responsibilities: Design, configure, implement, and support NICE inContact (CXone) solutions for contact center operations.Create and manage ACD, IVR, call flows, scripts, and Studio configurations.Troubleshoot and resolve issues related to call routing, agent connectivity, and platform performance.Support integrations between NICE inContact and CRM systems (e.g., Salesforce, ServiceNow).Work closely with b

Position Summary: The Senior CCaaS engineer is responsible for the technical management and hands-on support of the organization s CCaaS platform and related integrated applications across more than 1,500 locations, including corporate offices, field offices, and data centers. This role focuses on the requirement gathering, design, development, and maintenance of CCaaS communication flows supporting both external and internal callers. Additionally, the Senior CCaaS Engineer will support AI CCa

Job Title: NICE CXone Cognigy Agentic AI Developer Location: Remote Employment Type: Full-time Job Description: NICE CXone Cognigy Agentic AI Developer Must Have Technical/Functional Skills Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms. Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions. Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational de

Please Note: You are not required to report into a Mosaic office; however, there is travel to client locations across North America required for this role (~50%)Geographic Flexibility: This position is open to candidates residing anywhere in the US.Candidate must have experience leading the integration workstream on large-scale ADMS implementations. Position Overview The Grid Modernization Integration Lead is a senior technical consulting role responsible for the end-to-end design, configurati