Inside Sales Representative

Inside Sales Representative

Washington, DC  •  Full-Time  •  Hybrid

ABOUT THE ROLE

We''re hiring an Inside Sales Representative to drive growth from our DC hub. Working primarily via phone, video, and email, you''ll own a pipeline of inbound and outbound opportunities — qualifying prospects, running product conversations, and closing deals. But we''re not just looking for someone who hits numbers. We want a person who genuinely invests in their customers'' success and shows up as a positive, reliable presence in the communities they serve.

WHAT YOU''LL DO

•       Manage a high-volume pipeline of inbound leads and self-sourced outbound prospects

•       Conduct discovery calls, product demos, and follow-up conversations to move deals forward

•       Hit and exceed monthly revenue and activity targets

•       Maintain accurate pipeline data and activity logs in Salesforce (or equivalent CRM)

•       Collaborate with marketing and customer success on lead quality and handoff

•       Identify expansion opportunities within the existing customer base

•       Represent the company at virtual and in-person DC-area events when appropriate

CUSTOMER SERVICE, VENDORS & ORDER MANAGEMENT

•       Serve as a primary point of contact for existing customers — respond to inquiries, resolve issues, and ensure a seamless experience from purchase through delivery

•       Build and maintain strong working relationships with vendors and supplier partners — communicate clearly, manage expectations, and resolve discrepancies quickly

•       Process and manage customer orders end-to-end: entry, confirmation, tracking, and fulfillment coordination

•       Liaise between customers, internal teams, and vendors to ensure accurate order details, pricing, and timelines

•       Monitor open orders and proactively flag delays, substitutions, or fulfillment issues before they reach the customer

•       Handle returns, credits, and escalations with professionalism and a solution-first mindset

•       Maintain accurate records of orders, communications, and vendor interactions in CRM and order management systems

CUSTOMER & COMMUNITY LEADERSHIP

Sales at our company is a relationship business — not a transaction. We expect our ISRs to be pillars, not just producers.

•       Treat every customer interaction as an opportunity to earn long-term trust, not just close a deal

•       Follow through on commitments; be the person customers can count on when things don''t go as planned

•       Engage with the DC professional community — attend local networking events, support industry groups, and build a reputation as someone worth knowing

•       Mentor junior SDRs or peers and contribute to a culture of shared learning on the team

•       Carry the company''s values into every conversation — customers should feel the difference

WHAT WE''RE LOOKING FOR

•       3 years of inside sales or B2B sales experience in a quota-carrying role

•       Demonstrated ability to manage a high-volume pipeline and close consistently

•       Comfortable with remote selling tools — video conferencing, CRM, sales engagement platforms

•       Strong written and verbal communicator; able to adapt tone for different buyers

•       Familiarity with the DC market, government-adjacent industries, or professional services is a plus

•       Coachable, curious, and competitive — you want to get better every quarter

•       Genuinely cares about the people on the other end of the call — empathy drives your approach

COMPENSATION & BENEFITS

•       Base salary: $60,000–$65,000 DOE

•       On-target earnings: $85,000–$90,000 (uncapped commission)

•       Equity participation

•       100% employer-paid medical, dental, and vision

•       Flexible hybrid schedule — DC office 2–3 days/week

•       Professional development stipend