What are the top 3 skills required for this role?
1. Install Servers and Switches
2. Troubleshoot Servers and Switches
3. Test Servers and Switches
Overview:
• 1-2 years of experience. Move servers and switches to the required destination for installation.
• Inspect servers and switches to make sure that they are not damaged in any way.
• Smoke test servers to ensure that the server is functioning as intended.
• Install servers and switches, and cable them according to the provided wire map.
• Make sure that all cables are bundled neatly and in accordance with client standards.
• Double-check with network admins to make sure everything is cabled correctly, and all connections are up.
• Install additional components needed (NIC, Drive, Memory)
• Assist in unboxing and prepping servers as needed
• Auditing of servers and consumables
Job Description/ Responsibilities:
1. Data Center Operations
• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper), including labeling and cable management
• Support installation, relocation, and decommissioning of hardware
2. Hardware & Inventory Management
• Receive and verify hardware shipments against purchase orders/delivery notes
• Perform a physical inspection of the equipment for damage upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets
3. Incident & Request Handling
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for:
• Server hardware issues
• Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates
4. Remote Hands Support
• Act as hands & eyes support for remote engineers
• Execute tasks such as:
○ Cable reseating
○ Power cycling devices
○ Console access setup
○ Basic hardware replacement (as guided)
5. Monitoring & Reporting
• Monitor alerts from DC tools/dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records
6. Compliance & Safety
• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks
Required Skills:
Basic understanding of:
• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling
• Familiarity with:
• Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)
Soft Skills:
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a 24×7 shift environment;
• Attention to detail and documentation accuracy
Never miss an opportunity! Create an alert based on the job you applied for.
