Job ID: FL-0515)
Onsite/Local DBPR Compliance Officer (Condominiums/Timeshares/Mobile Homes) with FL Statues, Versa, OnBase experience
Location: Lauderdale, FL (Dept of Business and Professional Regulation – DBPR – Condominiums, Timeshares and Mobile Homes)
Duration: 12 Months
Skills:
Ability to speak and understand English Required
High school diploma Required
Excellent written and oral communication with the public Required
Ability to read and interrupt Florida State Statues Required 1 Years
Experience working with the public in a professional work environment Required 3 Years
Experience working with the public and analyzing complaints Required 1 Years
Experience using Versa Highly desired
Experience using OnBase system Highly desired
Bachelors Degree Highly desired
Job Description:
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
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