Strong knowledge of troubleshooting PC Operating System and Hardware issues.
Ability to install a client s standard/core software packages and new releases of these packages as instructed in written guidelines.
Exhibit pleasant, professional, and courteous workplace etiquette.
Advanced knowledge of Windows OS and its functions.
Advanced understanding of Internet/intranet networking, Active Directory, IP network troubleshooting, desktop, or application issues.
Expert level resource for life cycle maintenance of CLIENT PC environment, including imaging, configuration, administration, asset management, troubleshooting, patching, documentation, delivery, and implementation of hardware and software upgrades.
Advanced knowledge of desktop, laptop, tablet (Dell, Lenovo, Client, Surface).
Ability to create, modify, and troubleshoot Active Directory group policy.
Strong administrative skills: organized, efficient, and versatile.
Strong customer service approach to dealing with people at all levels internal and external.
Capable of learning quickly from on-the-job training.
Ability to identify knowledge gaps and ask questions relevant to furthering your knowledge.
Self-reliant, resourceful, self-motivated and detail oriented.
Good knowledge of server-based printing, scanning, faxing, and Windows OS and its print functions.
Good knowledge of MFDs, integration with email, document management, and mobile systems.
Ability to identify knowledge gaps and ask questions relevant to furthering knowledge.
Able to work independently, as well as with a team.
Excellent follow-up and customer service skills.
Demonstrated ability to learn new technologies in in a timely manner.
Excellent verbal and written communication skills.
Ability to explain IT concepts to non-IT staff.
Knowledge of networks, Wi-Fi, remote access, and high-speed broadband.
Superb problem solving and analytical skills.
Ability to deal sensitively in a multicultural team environment.
Ability to quickly adapt to new situations and changing priorities.
Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.
Must be punctual, reliable, and accountable for themselves, with ability.
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