Business Analyst

Description

We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams.

Responsibilities:
Develop detailed user stories to support Salesforce enhancements and modifications.
Analyze and validate data, addressing decision trees and related inquiries.
Coordinate and schedule meetings, including roadshows to facilitate project communication.
Track and manage action items arising from collaborative sessions with stakeholders.
Conduct gap analyses to identify areas for improvement and ensure alignment with business needs.
Review and organize documentation to support decision-making processes.
Facilitate cross-functional collaboration to drive project success.
Provide support in customer service initiatives, particularly in call center environments.

Requirements

Proven experience as a Business Analyst with Salesforce expertise.
Strong project management skills, including meeting coordination and tracking progress.
Ability to create detailed user stories and technical documentation.
Proficiency in data validation and analysis.
Excellent interpersonal skills and the ability to work collaboratively across teams.
Experience in gap analysis and identifying business improvement opportunities.
Familiarity with call center operations and customer service best practices.
Highly organized, self-motivated, and able to manage multiple priorities effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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