Redsun solutions
Redsun solutions

Salesforce Business Analyst

Boston, MA, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
No Travel Required
On-site
$30 - $31/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce Business Analyst

Summary

alesforce Business Analyst
Contract: 12 months
Location: Boston MA 
Work type: Hybrid - 1 day onsite
Interview:  Mandatory ONSITE
 
 
Summary
The Salesforce Business Analyst will play a key role in driving successful Salesforce initiatives by partnering with business stakeholders, technical teams, and project leadership. This role requires strong analytical thinking, the ability to understand end‑to‑end business processes, and the skills to translate business needs into clear technical requirements. The ideal candidate can work independently, manage multiple priorities in a fast‑paced environment, and effectively bridge the gap between business and technology.
Mandatory Qualifications
  • 5+ years of Technical Business Analysis experience.
  • Hands-on experience with CI/CD practices, ideally within Salesforce implementation projects.
  • Strong documentation skills, including creating BRDs, SRDs, workflows, RAID logs, project plans, training materials, and more.
  • Experience facilitating requirement sessions with diverse groups of stakeholders.
  • Ability to prioritize requirements based on business value, risks, and constraints.
  • Strong written and verbal communication skills, including the ability to interpret business documents and regulations and prepare clear presentations.
  • Experience analyzing and improving inefficient or manual business processes.
  • Ability to create system diagrams using UML (use cases, activity diagrams, process flows) and web page mockups.
  • Experience with production support and root cause analysis.
  • Proficiency in Jira for backlog management.
  • Active participation in Agile methodology and ceremonies.
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and Visio.
  • Understanding of project management concepts with the ability to step into PM responsibilities when needed.
  • Experience assessing project risks and assisting with mitigation strategies.
Responsibilities
  • Lead business analysis efforts for Salesforce projects, including eliciting, analyzing, and documenting functional and technical requirements.
  • Collaborate closely with stakeholders to ensure requirements are clearly defined, understood, and approved.
  • Translate business requirements into detailed user stories and acceptance criteria.
  • Maintain requirements traceability and manage requirement changes throughout the project lifecycle.
  • Support testing activities by ensuring test plans and strategies adequately cover requirements; assist with defect and conflict resolution.
  • Facilitate workshops, JAD sessions, and requirements meetings with cross‑functional teams.
  • Create process documentation including BRDs, SRDs, workflows, project plans, training materials, and meeting minutes.
  • Analyze inefficient business processes and define automated, effective solutions through collaboration with IT and business partners.
  • Build diagrams and mockups using UML and visualization tools.
  • Provide production support analysis, perform root cause investigations, and maintain strong communication with stakeholders.
  • Manage backlog items including Epics and User Stories in Jira; work alongside Product Owners, Scrum Masters, and development teams to prioritize work.
  • Participate in Agile ceremonies such as backlog refinement, sprint planning, standups, sprint reviews, and retrospectives.
  • Apply project management methodologies and occasionally support or back up Program Managers.
  • Assist in evaluating project risks and issues while supporting mitigation planning.

Preferred Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • Business Analyst Certification.
  • Salesforce Certification.
  • Experience with data analysis and reporting tools.
  • Experience conducting functional analysis.
  • Ability to leverage AI tools to enhance productivity and deliverables.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: PTP01ZlbMmHkaD4
  • Position Id: 87866
  • Posted 10 hours ago
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