W2 Role - Voice Engineer

Job Description

Title: Voice Engineer

Location: Philadelphia, PA, Bishops Gate, NJ, or Denver, CO

Duration: 12+ Months

Position Details

This role involves designing, deploying, and supporting advanced voice and systems solutions across a global UC platform. The ideal candidate will bring deep technical expertise in SIP-based technologies, voice applications, and systems architecture-along with a collaborative spirit and leadership mindset to mentor and support fellow engineers.

Principal Responsibilities

• Design and implement new UC solutions based on evolving business needs
• Collaborate with internal teams and external partners to resolve systemic issues
• Analyze infrastructure utilization and recommend scalable design improvements
• Provide architectural guidance for both system and network components
• Troubleshoot and deploy voice applications including call center platforms and virtual agents Additional Functions
• Participate in internal meetings and cross-functional discussions
• Engage in ongoing professional development
• Perform other role-related duties as assigned by management Technical Skills
• Deep understanding of voice protocols and applications such as SIP, RTP, SDP, and TLS
• Strong Linux expertise, including scripting and tools like grep, awk, tcpdump, vmstat
• Extensive experience with Web Services: REST and SOAP
• Solid problem-solving and critical thinking abilities
• Working knowledge of web protocols such as HTTPS, DNS, SAML
• Familiarity with LAN/WAN technologies: Ethernet, VLANs, Routing
• Proficient in using packet analyzers for diagnostics and troubleshooting Professional Skills
• Proven ability to lead projects with minimal oversight
• Strong judgment and solution-oriented mindset in dynamic environments
• Excellent communication across documentation, incident reporting, and technical discussions
• Team-oriented with a calm, professional demeanor-even under pressure

Experience & Education

• Bachelor's degree in Computer Information Systems, Computer Science, or related field-or equivalent work experience
• 5+ years of telecom experience in VoIP Systems Engineering
• Demonstrated expertise in network and system design