Datacenter Technician

• Responsible for providing 24/7 hands-on support for datacenter infrastructure including servers, storage, network devices, racks, and cabling, ensuring operational stability, incident resolution, and adherence to SLA requirements in a large-scale datacenter environment.

Requirement/Must Have:

• 3 to 7 years of experience in datacenter operations in large and complex environments.
• Strong hands-on experience with servers, storage, network devices, racks, and cabling.
• Experience in racking, stacking, cabling, decommissioning, and break-fix support.
• Experience handling incidents, service requests, and SLA adherence.
• Strong understanding of datacenter operations including capacity planning for rack space, power, and cooling.
• Experience coordinating with vendors for projects and break/fix activities.
• Strong knowledge of operational monitoring and maintenance tools.

Experience:

• Experience in managing or supporting large-scale datacenter operations.
• Experience supporting infrastructure operations in 24/7 environments.

Responsibilities:

• Provide 24/7 support for datacenter infrastructure including servers, storage, network, and racks.
• Perform hands-on datacenter tasks including racking, stacking, cabling, and hardware maintenance.
• Handle decommissioning and break/fix activities for datacenter equipment.
• Monitor and support infrastructure operations and ensure system stability.
• Manage incidents and service requests while adhering to SLA requirements.
• Coordinate with vendors for installations, maintenance, and repair activities.
• Support project teams with new installations and system decommissioning.
• Perform capacity planning for rack space, power, and cooling requirements.
• Analyze production operations and initiate corrective actions for stability and efficiency.
• Maintain proper documentation and process adherence for all datacenter activities.
• Participate in monitoring, maintenance, and operational improvement activities.

Should Have:

• Experience with console access, iLO/iDRAC configuration and IP setup.
• Experience with ServiceNow ticketing system.
• Familiarity with patch panels and cross-connects.
• Experience with MS Office tools including Visio, Word, Excel, and PowerPoint.
• Experience with monitoring, deployment, and provisioning tools.
• Experience in 12-hour shift and night shift environments.
• Experience working under pressure in SLA-driven environments.

Skills:

• Datacenter infrastructure management.
• Server installation, racking, and decommissioning.
• Network cabling and patch panel management.
• Incident and service request management.
• Capacity planning and infrastructure monitoring.
• Strong communication and teamwork skills.
• ServiceNow and IT operations tools.
• MS Office Suite (Word, Excel, PowerPoint, Visio).

Qualification And Education:

• Bachelor s degree preferred or equivalent hands-on datacenter experience.