Our client is looking for an Returns Specialist to join their team. You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns.
Essential Duties:
- Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Client Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status
- Processes customer returns and property
- Enters data and orders
- Executes consignments
- Programming and Duplication
- Operates electronic boards
- Micro SD cards
- Receiving and Documentation
- Receives shipments from the dock and record RMA/SIT number in CRM system
- Inspects and matches contents of the box(es) with submitted paperwork
- Reports discrepancies to Returns Team Lead
- Completes documentation for all products to be returned to manufacturer or vendor
- Handling electrical components, installing, and uninstalling
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
- Performs other duties as assigned
Minimum Qualifications:
Training and Experience
- Experience working in Returns and Consignment preferred
- Experience with Salesforce a plus
- Proven organizational skills and ability to meet targets, goals, timelines, etc.
- Excellent verbal and written communication skills
- Proficient in Computers including Microsoft Office
Salary: $21-$23/hour (Depending on experience level).
About Us
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 27 years, PTP has operated as a premier Information Technology (IT) staffing, consulting, and recruiting firm built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible.
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
AI-Assisted Interview Experience (Pete & Gabi Rebecca):
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools including our proprietary platform Pete & Gabi Rebecca to support parts of the interview process. These tools help us:
- transcribe interviews,
- summarize candidate responses,
- generate job-related insights
- streamline communication and scheduling.
Please note that
- AI does NOT make hiring decisions.
- All decisions are made by our human recruiters, hiring managers, or client partners.
- The AI does not evaluate facial expressions, emotions, or physical traits.
- It is used only to support fairness, consistency, and efficiency.
If you prefer a non-AI interview format, we will gladly provide an alternative.
Technical or Case Interviews (Role-Dependent):
For certain positions, you may participate in:
- a technical interview
- a coding challenge
- a case study
- a client-specific assessment.
We will always explain what to expect in advance so you can prepare with confidence.
Human Review & Selection:
Every candidate s profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
Your Rights as a Candidate
At PTP, every candidate has the right to:
- Request a non-AI interview path
- Ask how your data is being used
- Request access to transcripts or interview recordings
- Request deletion of your AI-recorded interview
- Receive clear, timely communication
Our goal is to ensure you feel respected, informed, and supported throughout your experience
Our Commitment:
For more than 27 years, PTP has focused on putting people first candidates, consultants, employees, and clients.
We re committed to a hiring process that is:
- transparent
- compliant
- equitable
- powered by innovative technology that enhances not replaces human judgment.
Welcome to the future of hiring at Peterson Technology Partners.
We re excited to learn more about you
Equal Employment Opportunity
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
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