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Architecture & Design Define end-to-end architecture for EAM implementations on ServiceNow.
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Provide design guidance for asset lifecycle including planning, procurement, deployment, maintenance, depreciation, transfer, and retirement.
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Ensure alignment with enterprise architecture, security, and integration standards.
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Produce HLDs, LLDs, integration designs, and data models.
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EAM Implementation Leadership Lead implementation of asset hierarchies, models, classes, and CI relationships.
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Design preventive and corrective maintenance frameworks.
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Architect inventory, warehouse, and stockroom capabilities.
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Establish asset tracking, audits, and compliance controls.
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Drive mobility, workspace, and user experience strategy for asset operations.
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Stakeholder & Governance Run discovery workshops and provide advisory to business teams.
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Act as a bridge between business, operations, and engineering.
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Review and approve technical solutions from developers.
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Define platform standards, code quality practices, and release governance.
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Integration & Data Strategy Architect integrations with ERP, procurement, finance, HR, and monitoring systems.
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Define data migration, normalization, and reconciliation strategies.
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Ensure CMDB alignment where assets and CIs intersect.
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Leadership Mentor developers and administrators.
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Drive estimation, planning, and roadmap discussions.
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Support pre-sales, solution demos, and RFP responses if needed.
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Mandatory Skills & Experience Strong hands-on architecture experience in ServiceNow EAM.
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Proven expertise in asset lifecycle management.
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Deep understanding of data modeling, CMDB dependencies, and service mapping.
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Experience designing integrations using REST, SOAP, MID Server.
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Strong knowledge of Flow Designer, automation, and platform capabilities.
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Experience in performance optimization and scalable design.
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Excellent client-facing and communication skills. Preferred / Good to Have Experience with ServiceNow Hardware Asset Management or ServiceNow Software Asset Management.
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Exposure to ServiceNow IT Service Management processes.
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Knowledge of financial management or depreciation models.
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Experience in multi-vendor environments.
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ServiceNow certifications (CSA, CAD, CIS-EAM or related).
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Experience in regulated industries.
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