Agile Coach

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Overview:

The Board of Governors of the Federal Reserve System (Board) has an ongoing need for a skilled Agile Coach to support the RAPID (Rapid Agile Product Innovation & Development) program within the Division of Management & Financial Services (MFS). The RAPID program team requires agile coaching services to enhance team effectiveness, facilitate program level planning events, improve strategic alignment, and enable the delivery of cloud based ERP systems. The Agile Coach will work across multiple product development teams to foster continuous improvement, facilitate collaboration, and strengthen agile maturity across the RAPID program.

Responsibilities:

The candidate shall also demonstrate the below knowledge and experience:

•       Experience with ServiceNow ITSM (IT Service Management), Platform Analytics, and Agile Development platforms

•       Experience facilitating Big Room Planning/PI Planning events for Agile Release Trains

•       Knowledge and experience with SAFe (Scaled Agile Framework) methodologies

•       Experience developing and implementing strategic roadmaps for agile programs

•       Ability to coach teams on iterative improvement practices and retrospective techniques

•       Strong facilitation skills including coaching to Scrum of Scrums, Product Owner Sync,  and Inspect and Adapt Workshops

•       Experience working with cloud-based ERP systems and supporting digital transformation initiatives

•       Excellent communication and stakeholder management skills across all organizational levels

The Contractor shall deliver, but not limited to, the following:

•       Agile Coaching & Transformation: Establish new Agile teams and provide interactive initial and ongoing coaching to stakeholders and teams and help existing teams adopt and improve agile methods and practices

•       Big Room Planning Facilitation: Design, prepare for, and facilitate Program Increment (PI) Planning events including Sprint Planning, iteration planning, and team alignment sessions

•       Strategic Planning Support: Collaborate with program leadership to develop strategic roadmaps, prioritize initiatives, and align team objectives with business outcomes

•       Team Effectiveness & Process Improvement: Conduct ongoing evaluations to ensure the effectiveness of Agile programs and recommend modifications to enhance team performance and delivery capabilities

•       Stakeholder Collaboration: Proactively collaborate and communicate with internal/external stakeholders to address Agile knowledge gaps and support program effectiveness

•       Training & Knowledge Transfer: Conduct comprehensive training modifications as necessary to build agile capability across the RAPID program and develop operating procedures to enable knowledge transfer

•       DevOps Enablement: Coach teams on DevOps practices, continuous integration/continuous deployment (CI/CD), and automation techniques

•       Reporting & Assessment: Provide regular assessments of team maturity, program health metrics, and recommendations for continuous improvement and work with the teams to implement improvement recommendations

Required Qualifications:

•       Bachelor’s degree in information science/technology, Business, Computer Science or equivalent

•       At least 8 years of direct experience in one or more aspects of Information Technology (Software design/development, IT Architecture, Technology, or Product Owner/Management, and Quality Assurance)

•       Minimum of 1 year experience as a Program Level Agile Coach supporting large Program(s) / Agile Release Train(s) with multiple Agile/Product Development Teams

•       At least 2 years'' experience as a Team Level Agile Coach for Agile/Product Development Teams, including standing up Agile/Product Development Teams

•       At least 3 years'' experience as a Scrum Coach (Scrum Master), Product Owner or in a Leadership role with Agile/Product Development Teams

•       Experience coaching, implementing, and enabling the transformation of Agile/Product Development Teams to DevOps Teams, including use of Continuous

•       Integration/Continuous Development (CI/CD) and Automation/Continuous Testing

•       At least one of the following certifications: - Certified Scrum Master (CSM) - Advanced Certified Scrum Master (ACSM) - SAFe Scrum Master - Agile Certified Scrum Coach (PMI-ACP)