Medicare call center outbound support

Hybrid in Jersey City, NJ, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
Contract Independent
Hybrid
$30 - $33/hr
Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

  • Outbound calls
  • Medicare
  • Medicaid
  • reimbursements
  • healthcare
  • healthcare provider data
  • call center

Summary

We are assisting our client in finding a Medicare/Medicaid Help Desk support in New Jersey. If you are interested, please feel free to reach me at ext 815 or let me know your availability for a quick chat
Long-term contract
Outbound calls to existing members need to understand healthcare provider data, reimbursements, etc.

Engage patients and caregivers telephonically and in person to explain the benefits of home-based care services including clinical, emotional, and logistical advantages.
Outbound calls daily to eligible patients.
Engage with hard to reach patients in the field up to 2-3 days per week.
Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment.
Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process.
Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner.
Guide patients through the enrollment process from start to finish including eligibility verification, paperwork completion, and consent collection.
Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114868
  • Position Id: 8956130
  • Posted 5 hours ago
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