IT Service Desk Personnel

Nashville, TN, US • Posted 16 hours ago • Updated 16 hours ago
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • active directory
  • VPN

Summary

One of our government clients is seeking Service Desk Personnel.

IT Service Desk Personnel

On-Site

312 Rosa Parks Avenue, Nashville, TN 37243

12 Months Contract

Responsibilities:

Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues.

Active Directory Management

  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset passwords and unlock accounts.
  • iOS Management, Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data
  • Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external
  • VPN
  • LTE
  • Wi-Fi

Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed

Remote support

  • MSRA
  • RDP
  • TEAMs
  • Webex

Hardware Deployment

  • ServiceNow
  • Ticket management
  • Ticket assignment

Additional Information

  • Must be able to lift at least 50 pounds
  • IT Call Center Experience preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91017724
  • Position Id: 8941100
  • Posted 16 hours ago
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