Service Desk Analyst

Nashville, TN, US • Posted 1 day ago • Updated 13 hours ago
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • service Desk
  • Active Directory
  • SericeNow
  • Video Conferencing

Summary

**** Onsite Role **** 

  • IT Call Center Experience preferred
    • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting
    - Server Print Queue, and local Queues
  • Active Directory Management
    • Able to navigate Different OUs
    • Able to look up attributes
    • Able to reset password and unlock accounts.
  • iOS Management, Support, and Deployment
    • Setting up new phones/Ipads
    • Resetting iTunes accounts
    • Resetting network settings
    • Backup/Restore device data
  • Video Conferencing
    • Cisco WebEx
    • MS Teams
    • Cisco Presence video solutions
  • Network troubleshooting
    • Internal vs external
    • VPN
    • LTE
    • Wifi
  • Application Troubleshooting
    • Account permission
    • Compatibility settings
    • Browser vs installed
  • Remote support
    • MSRA
    • RDP
    • TEAMs
    • Webex
  • Hardware Deployment
  • ServiceNow
    • Ticket management
    • Ticket assignment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: SMARNJ
  • Position Id: 8940850
  • Posted 1 day ago
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