Description
We are looking for an Application Support Engineer to provide dependable technical support for business-critical software in Gretna, Louisiana. This role focuses on resolving application issues, supporting end users, and using SQL to investigate data-related questions and reporting needs. The ideal candidate is comfortable troubleshooting ERP and business application concerns while working closely with internal teams to maintain smooth day-to-day operations.
Responsibilities:
Deliver day-to-day support for business applications by diagnosing issues, identifying root causes, and restoring normal functionality.
Use SQL and data queries to research incidents, validate system behavior, and produce reports that support business needs.
Investigate ERP-related problems and coordinate timely resolutions for users experiencing system or process disruptions.
Respond to support requests with clear communication, documenting findings, actions taken, and recommended next steps.
Partner with analysts, technical teams, and business stakeholders to address recurring application concerns and improve system reliability.
Perform basic troubleshooting across software and related technologies, escalating more complex issues when necessary.
Monitor application performance trends and recommend practical fixes to reduce future support incidents.
Requirements
Experience supporting enterprise or business applications in a technical support or analyst capacity.
Working knowledge of SQL, including the ability to run queries and assist with reporting needs.
Ability to troubleshoot application and ERP issues in a structured and efficient manner.
Familiarity with data validation, issue investigation, and support documentation practices.
Strong communication skills with the ability to assist users and collaborate with cross-functional teams.
Exposure to Dell Technologies environments or similar infrastructure is beneficial.
Solid problem-solving skills and the ability to manage multiple support priorities effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04130-0013438681
- Posted 4 hours ago
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