IT Help Desk Technician (Bilingual - English & Spanish)

Job#: 3037917

Job Description:

Large Banking Client

Position: IT Help Desk Technician (Bilingual - English & Spanish)

Location: Onsite in Miami, FL

Duration: 6+ month contract; Potential for extension or full time conversion

Overview:

Serves as the critical first line of IT support. Primary tasks involve resolving technical issues, managing Active Directory accounts, configuring bank-specific hardware and software, and ensuring secure access to financial systems for office staff and remote workers. This position handles a blend of standard IT support and specific banking requirements.

Must-Have Requirements:

3-5 years of experience

Proven ability to diagnose, troubleshoot, repair, and update laptops, desktop PCs, and mobile devices such as smartphones & tablets

Experience performing hardware and software upgrades

Experience resolving issues with MS365, Teams, WebEx, Cisco Jabber

Ability to troubleshoot hardware and software problems

Experience helping customers with device settings, apps, and cloud storage

Bilingual in English/Spanish

Experience managing support requests through a ticketing system (preferrably ServiceNow)

Experience troubleshooting VPNs & VDIs

Nice-to-Haves:

Bloomberg user experience

Trade settlements

Middle office operations

Trade support and investigations

Securities transfers

Common day-to-day tasks include:

User & Account Management

Account Access: Resetting passwords and unlocking accounts for employees on Active Directory and banking core business applications.

Onboarding & Offboarding: Provisioning and de-provisioning hardware and software for new hires and departing staff.

Banking Hardware Support

Branch/Headquarters Hardware: Troubleshooting issues with end user's endpoints (laptops, desktops PC and mobile devices).

Workstation Setups: Deploying, updating, and repairing office laptops, desktops, and corporate mobile devices.

Software & Network Troubleshooting

Banking Applications: Assisting employees with internal core banking software, financial portals, and encrypted email systems. Act as the first point of contact for internal staff to ensure business operations.

Remote Access: Troubleshooting VPNs, virtual desktop environments (VDI), and secure remote access tools so financial advisors and international staff can work securely.

General IT: Resolving issues with Microsoft 365, Teams, WebEx, Cisco Jabber and physical office telephony.

Security & Compliance

Access Control: Enforcing strict banking security protocols (such as Multi-Factor Authentication setups) and auditing hardware inventory.

Escalation: Identifying security red flags (like suspected phishing emails or unauthorized device access) and escalating them immediately to the cybersecurity or network operations teams.

Ticketing & Customer Service

Support Queues: Managing support requests through ticketing system (ServiceNow)

End User Training: Walking users through tech solutions remotely or in person, demanding a high level of bilingual customer service (English/Spanish or English/Portuguese is frequently required in Miami).

IT Security Vulnerability Patching

Endpoints updates and remediation: Working closely with the INFOSEC Team (Information Security) to identify and remediate software vulnerabilities which represents a security operation vulnerability.

Global Communication Policy

Actively broadcast IT activities/events/project implementation/rollout/service interruption to all users: Generates all IT global communications ongoing to guarantee the business operation.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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