Field Service Technical Support

Columbia, SC, US • Posted 2 days ago • Updated 9 hours ago
Full Time
On-site
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Fitment

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Job Details

Skills

  • Field Service
  • Technical Support
  • Computer Hardware
  • Network Security
  • Systems Analysis
  • Data Centers
  • IT Infrastructure
  • Servers
  • Computer Networking
  • IT Operations
  • Break/Fix
  • Hardware Troubleshooting
  • Operating Systems
  • Operations Management
  • Storage
  • Layout
  • Network
  • Mechanical Engineering
  • ESD
  • Organized
  • Communication
  • Management
  • Teamwork
  • Computer Science
  • IT Service Management
  • Innovation
  • Collaboration
  • Recruiting
  • Artificial Intelligence
  • Privacy
  • Insurance
  • Finance
  • Professional Development
  • Training
  • Leadership
  • CompTIA
  • Customer Service
  • Career Counseling
  • SAP BASIS
  • Law
  • ADA
  • Apex
  • Oracle Application Express

Summary

Job#: 3035871

Job Description:

We are seeking a Field Engineer to support the client customer data centers by resolving hardware and infrastructure issues. This role requires hands-on experience with enterprise-level systems and a strong understanding of data center operations.

Location: Columbia, SC

Pay: Hourly rate + .72/mile reimbursement

Candidate must have their own reliable transportation they are willing to use throughout the duration of the project.

Email Julissa an updated resume to to apply

Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers.

  • Must have your own transportation, insurance and valid drivers license.
  • Must be willing to travel from customer to customer when necessary.
  • Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
  • Must be able to work overtime if you are in an installation or rack/stack event.
  • Must be able to work weekends with advanced notice due to a customer installation schedule.


Tasks include, but are not limited to:

Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.

Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting

Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.

Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.

Able to proficiently perform data center support tasks with little guidance.

Demonstrate hands-on practical knowledge of systems and policies.

Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Requirements:

Must have a basic understanding of Storage theory, Server layout and Network concepts.

Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.

Requires good understanding of the general/technical aspects of the job.

Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.

Must possess professional written and verbal communication skills

Must be organized and able to document daily activities

Must maintain successful communication and working relationship with management & peers of all levels.

Teamwork and interpersonal skills

Must be willing to work outside of standard business hours and weekends.

Must be willing to travel for out of state projects.

Education and other requirements:

Experience with pallet jack and data center server lifting tools is a plus. Must be able to

lift to 40 lbs.

Ability to operate manual and power hand tools

1 - 3 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: apexsan
  • Position Id: BHJOB2374_3035871
  • Posted 2 days ago

Company Info

About Apex Systems

Part of the Commercial Segment of ASGN Incorporated, Apex Systems is a leading global technology services company specializing in customizable industry-specific solutions that drive better results and transform businesses for over 25 years.

Delivering Value and Innovation

Apex Systems partners with global and Fortune 500 companies, leveraging cutting-edge technology through strategic alliances to drive businesses forward. These proven solutions and services combined with our unique deployment model that builds qualified, industry specific, fit-for-purpose teams fulfills our clients’ digital visions and achieves results. Our agility and obsession with providing value enables us to support an ever-evolving digital world.

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