Salesforce BSA Case Management

Hybrid in Dallas, TX, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
Contract Corp To Corp
12 Months
Hybrid
Depends on Experience
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Fitment

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Job Details

Skills

  • case management
  • service cloud
  • salesforce

Summary

Role: Salesforce BSA Case Management
Location: Dallas, TX or Redwood City, CA (Hybrid)
Job Summary:
We are seeking an experienced Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce Service Cloud and Case Management. The ideal candidate will collaborate with business stakeholders, product owners, and technical teams to gather requirements, design solutions, and optimize customer service processes within the Salesforce ecosystem.
Key Responsibilities
  • Gather, analyze, and document business requirements, functional specifications, and user stories.
  • Lead requirement workshops with business stakeholders and customer service teams.
  • Configure and optimize Salesforce Service Cloud capabilities.
  • Design and enhance Case Management processes, workflows, and automation.
  • Support implementation of Case Assignment Rules, Escalation Rules, Auto-Response Rules, and Queues.
  • Work with Salesforce Administrators and Developers to deliver scalable solutions.
  • Manage Service Console configuration and agent productivity enhancements.
  • Analyze current-state processes and recommend future-state improvements.
  • Create process flows, use cases, gap analysis, and solution documentation.
  • Support UAT planning, test script creation, defect management, and production deployment.
  • Facilitate Agile ceremonies including backlog grooming, sprint planning, and stakeholder reviews.
  • Ensure compliance with governance, security, and Salesforce best practices.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91093695
  • Position Id: 8985549
  • Posted 1 day ago

Company Info

About StoneGate-Technologies LLC

With more than 100+ IT Professionals, we have transactions with 30+ clients. We placed professionals, with expertise in fields such as information systems, and IT infrastructure, enabling us to deliver one-stop solutions addressing virtually the full spectrum of technical needs in the industry in the USA.
In terms of the number of IT professionals and the extensiveness of the fields covered, Stone gate Technologies LLC is one of the USA's best providers of technical human resources services.
Intensifying global competition means that power relationships in IT/ITES circles are shifting rapidly. Along with this, USA's IT structure is faced with the need to transform significantly. Our role is to keep up with USA’s ever-changing industry and capture client needs so as to be the fastest in our industry at providing clients with the human resources and best technical services.
The vision of the SGT is to help engineers realize their dreams, provide clients with high-quality services that surpass their expectations, and consequently contribute to a better society for our clients.

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KM

kranthi mupparthi

Recruiter @ StoneGate-Technologies LLC
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