IT Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a medical devices organization in Valencia, California. This Long-term Contract position focuses on delivering dependable desktop and end-user support across office and production environments, ensuring employees have the hardware, software, and account access needed to work effectively. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Windows-based systems and common enterprise tools.

Responsibilities:
Resolve issues involving laptops, desktops, and other end-user hardware, including diagnosis, repair coordination, and replacement support.
Deliver frontline technical assistance and intermediate application support for users working in a Microsoft Windows environment.
Troubleshoot Windows 11, Microsoft Office applications, Outlook, authentication methods, and mobile devices to minimize user downtime.
Set up accounts and equipment for new hires, process access changes, and complete deactivation tasks for departing employees through Active Directory administration.
Deploy and support approved software packages using Software Center while assisting users with installation-related issues.
Provide technical support for employees on the production floor after completing the required training for that environment.
Record, update, and close support requests accurately in ServiceNow to maintain clear incident documentation and service visibility.
Assist with device management and connectivity issues involving Microsoft Intune and other company-supported access tools.
Manage a steady daily ticket volume while maintaining quality service and timely follow-up with end users.

Requirements

Experience supporting end users in a help desk or desktop support capacity within a Windows-based environment.
Working knowledge of Active Directory for account provisioning, access updates, and user offboarding tasks.
Hands-on ability to troubleshoot Microsoft Windows, Microsoft Office applications, and Outlook.
Familiarity with service desk ticketing systems such as ServiceNow for incident tracking and resolution management.
Basic troubleshooting skills covering hardware, software, login, and connectivity issues.
Experience assisting with software deployment tools and general desktop application support.
Ability to support mobile devices and modern desktop environments with a strong customer service approach.

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