Project Manager Genesys Migration (PMP Preferred)

Remote (Travel up to 25%)

Role Overview

We are seeking an experienced Project Manager to lead enterprise Genesys contact center migration initiatives within healthcare environments. This role will oversee complex telecom modernization projects, coordinating cross-functional teams throughout planning, implementation, testing, and deployment.

The ideal candidate has successfully managed Genesys migrations or implementations and brings strong project governance experience. PMP certification is highly preferred.

Required Qualifications

• 5+ years of Project Management experience
• 3+ years of consulting experience
• 3+ years supporting healthcare organizations, including project management, change management, or process improvement initiatives
• Experience leading Genesys migration or implementation projects (required)
• PMP certification strongly preferred
• Strong understanding of project governance, budgeting, risk management, and stakeholder communication
• Excellent client-facing communication and presentation skills
• Experience supporting RFPs, RFIs, SOWs, or proposal development preferred
• Ability to travel up to 25%

Responsibilities

• Lead enterprise Genesys migration projects through all phases of delivery.
• Manage project scope, schedules, budgets, risks, dependencies, and resource planning.
• Coordinate internal teams, client stakeholders, implementation partners, and vendors.
• Oversee migration planning, testing, deployment, cutover, and post-go-live stabilization.
• Provide executive-level project reporting and communicate risks, issues, and mitigation plans.
• Develop detailed project documentation, status reports, presentations, and meeting materials.
• Ensure successful delivery while maintaining client satisfaction and minimizing operational disruption.
• Manage project governance and facilitate stakeholder decision-making.
• Build and maintain strong client and vendor relationships.
• Support business development activities including proposal development and Statements of Work as needed.