Duties include:
- Lead the mapping, analysis, and redesign of processes for internal agency staff, client staff, and the general public.
- Identify, design, and support the implementation of business improvements, enabling tools, and systems that deliver measurable value and operational efficiencies.
- Serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management.
- Review, analyze, and evaluate existing business processes, systems, and user needs to identify inefficiencies, gaps, risks, and opportunities for improvement.
- Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.
- Work with stakeholders to design and document future-state ('to-be') processes that streamline workflows, improve consistency, and enhance operational effectiveness.
- Prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.
- Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making.
- Facilitate stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision.
- Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.
- Lead the mapping, analysis, and redesign of processes for internal staff, and the general public.
- Identify opportunities to improve efficiency, clarity, and user experience across internal processes, including end-to-end interactions involving customers and external partners.
- Collaborate with IT teams as needed to recommend system or technology changes that support redesigned business processes.
Job Requirements:
Requirements:
Yrs Experience
8 Enterprise business analysis and process improvement
8 Stakeholder facilitation and requirements elicitation
8 Gap analysis and development of process improvement recommendations
8 Implementation support, cross-functional collaboration, and change management
8 Identify inefficiencies and improve operational processes
5 Lean process analysis and continuous improvement
5 Development of measurable KPIs, baselines, and process performance controls
5 Demonstrated delivery of process improvements with quantifiable outcomes
Preferred
Yrs Experience
5 Leading enterprise or cross-functional process improvement initiatives
5 Public-sector or regulated environment experience
8 Current-state and future-state process analysis and documentation
5 SOP development and continuous improvement methodologies
1 Green or Black Six Sigma Certification from an accredited organization
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