RESPONSIBILITIES:
Kforce's client in Charlotte, NC is seeking a proactive and detail-oriented IT Applications Support Specialist to join our dynamic IT team. This role focuses on supporting internal applications and ensuring seamless day-to-day operations for our employees. Rather than hands-on troubleshooting, this position involves coordinating responses to outages and incidents, facilitating communication, and ensuring the right application owners are engaged to resolve issues. This position is ideal for candidates with a passion for technology support who come from non-technical or business-oriented backgrounds.
Key Responsibilities:
* Facilitate and lead bridge calls during application outages or incidents
* Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues
* Act as the primary point of contact to gather status updates and communicate timelines
* Document incident details, timelines, and resolutions for post-incident reviews
* Educate employees on IT policies, security best practices, and application usage
* Participate in IT projects, such as application rollouts and process improvements
REQUIREMENTS:
* Bachelor's degree in Information Systems, Business Administration, or a related field (or equivalent work experience)
* Strong organizational and coordination skills
* Excellent verbal and written communication skills
* Ability to work both independently and collaboratively in a team environment
* Comfort with leading meetings and driving discussions
Preferred Qualifications:
* Experience with IT service management tools (e.g., ServiceNow, Jira)
* Knowledge of enterprise applications (e.g., Microsoft 365, Google Workspace)
* Experience in customer service or administrative support roles
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITTVT2173183
- Posted 1 hour ago
Never miss an opportunity! Create an alert based on the job you applied for.
