Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week.

Responsibilities:
Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.
Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.
Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.
Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.
Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.
Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.
Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.
Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.
Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.

Requirements

5+ years of experience providing desktop support in an onsite technical environment.
Strong working knowledge of Windows 10, desktop hardware, workstation imaging, and end-user support processes.
Experience supporting Active Directory and Microsoft 365 in a business setting.
Ability to troubleshoot printer, driver, and print server issues, particularly with HP devices.
Foundational understanding of networking concepts, including connectivity testing, protocols, switching, and basic Cisco environments.
Experience with device deployment methods such as Autopilot and standard desktop imaging practices.
Familiarity with barcode scanners, handheld devices, and related support in an operational or industrial setting.
Flexibility to work onsite five days a week and adapt to plant support priorities as needed.

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