Quality Acceptance Analyst [C] //Local to Newark DE

Quality Acceptance Analyst [C]

Req number:

R7428

Employment Type:

Full time

Worksite flexibility

Hybrid

Job Summary

Client: State of Delaware - Department of Labor

Location: Hybrid (onsite as needed) in Newark, DE

Time zone: EST


Project Start: ASAP

Project Duration: 12-month contract

Job Description

We are looking for a Quality Acceptancy Analyst for a 12-month contract opportunity that is hybrid in Newark, DE. This role entails acting as a Salesforce Quality Assurance (QA) Analyst for a state-level Unemployment Insurance and Paid Family Medical Leave system. The candidate will drive testing efforts across 2-3+ concurrent workstreams, supporting both project implementations and ongoing production releases within a Salesforce environment. The PMO partners with both the state and a vendor partner to implement the Salesforce solution to support both lines of business. Candidate will create comprehensive test plans, scripts, and scenarios (manual or automated) to identify bugs or flaws using solution documentation and User Stories provided from our vendor partner. Candidate will identify, document, and track bugs to resolution using tools like COPADO. The team will provide metrics to measure quality outputs and to track defects and minimize them.

What You ll Do

• Utilize industry best practices to manage and minimize defects through creation of front-end quality measures to minimize/eliminate common sources.

• Create repeatable methods to measure performance.

• Assist in developing traceability metrics.

• Develop and execute test cases (manual or automated) to identify bugs or flaws that prove traceability

• Assure that testing plans are traceable and repeatable through scripting or similar testing methods.

• Regularly communicate findings to State and vendor partners.

• Escalate findings, as appropriate.

• Advocate on behalf of the State with PMO Team.

What You ll Need

Required:

• 4+ years QA experiences

• Bachelor s Degree or equivalent work experience

• Multiple project workstream responsibilities

• Strong written and verbal communication skills

• Effective risk / issue management, mitigation, escalation, and communication

• Waterfall (PMP) and Agile (CSM/Coach) methodologies experience

• Strong documentation and communication skills

• SDLC - Software/application delivery experience

• Experience with all levels of stakeholder management

Preferred:

• Experience working with state Unemployment Compensation systems

• Experience working on government projects

• Knowledge of laws, rules, goals, and objectives of the unemployment compensation program

• Vendor management experience

• Experience with automation testing tools

• Experience working with Salesforce and Copado

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor