Technical Support Associate

Job#: 3029203

Job Description:
Technical Support Associate

Location: Richardson, Texas (Onsite)
Employment Type: Contract

Role Overview

An opportunity is available for a hands-on Technical Support Associate to support an Operations Repair and Maintenance Team within an Optics Manufacturing environment. The successful candidate will be responsible for ensuring production readiness and uptime across multiple factories. This role involves close collaboration with Engineering, Maintenance, Quality, and Operations to address factory equipment needs, implement preventive maintenance, and support equipment upgrades and installations in a fast-paced manufacturing environment.

Key Responsibilities

• Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment.
• Lead or support the installation and upgrade of new or existing production equipment.
• Develop and follow preventive maintenance procedures, including Lockout/Tagout.
• Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues.
• Collaborate with cross-functional teams to ensure factory equipment is safe, reliable, and efficient.
• Support layout planning, capital equipment procurement, and documentation updates.
• Participate in call-in and weekend work as required to support critical operations.
• Follow all required safety protocols.

Required Qualifications

Education: Associate degree in Electronics, Mechanical Technology, or a related technical field.

Experience: A minimum of 5-8 years of hands-on experience in equipment maintenance within a manufacturing or production setting. This is not a desk or technician helper role.

Technical Skills:

• Strong mechanical aptitude and troubleshooting skills.
• Experience with automated equipment and control systems.
• Experience working with high voltage systems (480V, 208V, 110V, and DC voltages).
• Proficiency with multimeters, current probes, and other diagnostic instruments.
• Ability to work from schematics, technical drawings, manuals, and verbal instructions.
• Must be able to work the 2nd shift after an initial training period on the 1st shift, with flexibility for weekends and call-ins.

Preferred Qualifications

• Experience with Optical Coating (vacuum deposition), Diamond Point Turning, or RF Power Systems.
• Experience with PLC Systems and Ladder Logic.
• Prior work experience in the optics, aerospace, or defense industries.
• Strong initiative and the ability to independently solve complex technical issues.

Work Schedule

The standard schedule is 9/80, which includes every other Friday off. The initial training period of 6-8 weeks will be on the 1st shift. The primary assignment will be on the 2nd shift (approximately 2:30 PM to Midnight). Occasional Friday, weekend, and call-in work is required.

Physical Demands

• Must be able to stand and walk for extended periods.
• Requires frequent bending, stooping, kneeling, and crouching.
• Frequent use of hands and fingers for handling tools and equipment.
• Occasional lifting or moving of parts and equipment up to 25 lbs.
• Ability to navigate a production floor with tools, wiring, and machinery.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.