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Field Services Technician II

Duarte, CA, US • Posted 17 hours ago • Updated 17 hours ago

Full Time

No Travel Required

On-site

$22 - $22/hr

aptlogix LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

ITIL
ITSM
Endpoint Support
Desktop Troubleshooting
Laptop Repair
Windows OS
macOS
Mobile Device Management
Hardware Imaging
Patch Management
Asset Management
Change Management
Peripheral Support
Printer Troubleshooting
Thin Client Support
Docking Station Support
Basic Networking
Incident Management
Service Request Fulfillment
Vendor Coordination
Hardware Inventory Management
Knowledge Base Documentation
Clinical Technology Support

ITIL
ITSM
Endpoint Support
Desktop Troubleshooting
Laptop Repair
Windows OS
macOS
Mobile Device Management
Hardware Imaging
Patch Management
Asset Management
Change Management
Peripheral Support
Printer Troubleshooting
Thin Client Support
Docking Station Support
Basic Networking
Incident Management
Service Request Fulfillment
Vendor Coordination
Hardware Inventory Management
Knowledge Base Documentation
Clinical Technology Support

Summary

Field Services Technician II

Location: Duarte, CA

Rate: $22

Work mode: Onsite

ITIL / ITSM process is must to know

Core responsibilities:
• Troubleshoot and repair laptops, desktops, thin clients, monitors, docking stations, printers, scanners, badge readers, carts, and peripheral equipment.
• Install, move, configure, image, patch, and replace endpoint hardware/software following change and asset-management procedures.
• Support clinical-area technology needs with attention to patient-care disruption, infection-control procedures, and rapid restoration.
• Coordinate with service desk, desktop engineering, network, application, and vendor teams to resolve escalated issues.
• Maintain asset records, inventory, warranty/RMA tracking, deployment documentation, and knowledge articles.

Level expectations:
• Independently resolves common incidents and service requests, supports standard changes, validates knowledge articles, and coordinates with adjacent teams or vendors for medium-complexity work.

Skills/Experience:
• Hands-on endpoint support, Windows/Mac/mobile devices, imaging tools, peripheral support, customer service, ITSM documentation, hospital onsite professionalism, and basic networking.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91075297
Position Id: 9080677
Posted 17 hours ago

Company Info

About aptlogix LLC

aptLogiX LLC was born to stand out from other IT hardware, software and service re-sellers. We believe in offering dynamic solutions that help our clients and their customers to achieve lasting success. From corporations, SMEs, healthcare businesses and government entities, we help adapt the way information technology is used within any department across organizations in North America. With over 50 years of combined experience in the IT industry, our team is able to leverage innovative technology and offer ongoing support to build a solid infrastructure apt for your needs. Every day, we look for new ways of incorporating human elements into your IT solutions.

Our Vision - To become a reliable partner by leveraging our business acumen to enable agile technology adoption with dedicated support through transition & transformation.

Our Mission - Utilizing the brilliance of human-implemented IT solutions to empower our clients to achieve their organizational goals.

aptLogiX offers best in class IT services such as product life cycle management, Application Development & Maintenance, professional and Managed Services. In short, aptLogiX partners with you to acquire, design, implement, and maintain technology solutions that are crucial for your organizational needs.

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Contact the job poster

Lional Joseph

Recruiter @ aptlogix LLC

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