Training Associate

Responsibilities:

• Assist in managing and maintaining 36 functional area training matrices, including review, updates, and approvals in QDocs.
• Support course and curriculum periodic reviews to ensure compliance and accuracy.
• Run LMS reports to support site quality investigations and ad hoc reporting requests.
• Manage and respond to L&D team email requests, coordinating with internal teams and external vendors.
• Support ServiceNow requests including class creation, management, cancellation, and course lifecycle updates.
• Coordinate scheduling of instructor-led training sessions with external providers.
• Manage learning plans, including activation for contractors and curriculum assignments/unassignments.
• Support development and revision of training materials such as OJTs and instructor-led content.
• Execute training streamlining initiatives including functional area mapping, assessment mapping, and curriculum architecture improvements.
• Coordinate logistics for instructor-led sessions including registrations, rosters, room arrangements, and surveys.
• Manage post-training surveys and analyze feedback for continuous improvement.
• Organize training data, metrics, and reporting for process optimization.
• Collaborate with teams to update and enhance training programs based on feedback and business needs.

• 2+ years of experience in learning administration, training coordination, or L&D support roles.
• Experience working with Learning Management Systems (LMS).
• Familiarity with ServiceNow or similar ticketing systems.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.

• Experience in manufacturing or regulated environments.
• Familiarity with training documentation systems such as QDocs.
• Experience coordinating with external vendors or training providers.

• Learning & Development coordination.
• LMS reporting and data management.
• Training matrix management and compliance tracking.
• Process improvement and data analysis.
• Stakeholder communication and coordination.
• Attention to detail and organizational skills.