Senior Training Lead - Transformation

Description:

Bachelor Degree: (Required, Preferred or Not Required)

• Required.       

Role Responsibilities: (what they will be doing)

• Lead the program-wide training strategy across multiple project workstreams.
• Develop and maintain a training roadmap aligned with program scope, schedule, and dependencies.
• Establish program standards for curricula, templates, tone, and approval workflows that follow Truist learning guidelines.
• Ensure compliance with Truist PMLC, TDLC, and risk management routines in all training activities.
• Oversee Service Integrator execution of training deliverables; review and approve content before release.
• Define audience segmentation and role-based learning paths for impacted business and functional areas.
• Engage with business/functional leaders and impacted individuals to validate training needs and readiness.
• Conduct training needs analysis and competency mapping to identify gaps and required skills.
• Coordinate readiness surveys and proficiency assessments; analyze results and feed insights into risk mitigation plans.
• Approve curricula and training content developed by SI or internal teams.
• Plan and host Train-the-Trainer sessions, workshops, and Q&A forums to enable super users and champions with the Service Integrator.
• Integrate training with change management and communications plans for timely readiness messaging.
• Develop and execute cutover training plans, including Day-1 readiness and hypercare support.
• Monitor training risks and issues, escalate as needed, and implement mitigation strategies.
• Track and report training KPIs (enrollment, completion, proficiency) to program leadership.
• Prepare executive dashboards and briefing packs summarizing training health and stakeholder readiness.
• Collaborate with Program Managers, Project Managers, Business Leads, Communication Lead, and the Service Integrator to ensure training supports benefits realization and adoption.
• Conduct impact assessments based on design sessions to evaluate and develop the training road map.
• Implement the training roadmap developed in partnership with the Service Integrator.
• Coordinate training logistics and related compliance activities, inclusive of enrollment/registration, attendance tracking, and reporting.
• Identify resources who will attend train-the-trainer sessions and then serve as trainers who deliver the instructor led end user training.                                         

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

• Major financial institution (Category 1 or 2 bank) transformative program experience, preferably ERP or Finance Transformation.
• Familiarity with SAP S/4HANA and OneStream.
• Proven ability to design and lead end-to-end training strategies for large-scale, multi-workstream programs.
• Demonstrated experience in stakeholder engagement and readiness planning, including senior leadership and functional SMEs.
• Experienced in training governance and standards development, including curricula and approval workflows.
• Ability to conduct training needs analysis and define role-based learning paths.
• Proven experience in managing vendors or service integrators for training development and delivery.
• Strong facilitation skills for Train-the-Trainer sessions, workshops, and readiness forums.
• Enhanced planning and organizational skills, including training calendar management and resource coordination.
• Ability to translate conversations with process owners and SMEs into effective training strategies and curriculum.

PlNice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)

• Background in Accounting and Finance with experience ensuring GAAP compliance, regulatory reporting, and profitability.
• Experience planning and executing readiness activities, including teammate training and enablement for large-scale transformations.
• Prior experience supporting system and user acceptance test training and readiness planning.
• Exposure to AI and automation strategy training content development and delivery.
• Familiarity with BTP, FRDM, Hyperion, and BPC.
• Certification in Learning & Development or Change Management.     

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”