Senior Project Manager

Job Description Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross-functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences. - Oversee end-to-end project management for CXOne and Salesforce implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget. - Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress. - Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant. - Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle. - Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality. - Ensure all solutions adhere to healthcare regulations and company security standards. - Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders. Qualifications Required: - Minimum 5 years of project management experience in healthcare or related industry. - Proven track record managing CXOne and Salesforce projects. - Experience with cloud-based platforms, CRM, and contact center technologies. - Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods. - Familiarity with healthcare data standards and interoperability. - Proficiency in project management tools (e.g., Jira, Confluence, Apptio/TargetProcess, ServiceNow). - Excellent communication, leadership, and interpersonal skills. - Ability to manage multiple priorities in a fast-paced environment. - Strong analytical and problem-solving abilities. Desired: - Experience working with major healthcare organizations. - Knowledge of patient engagement solutions and digital health platforms. - Agile and Waterfall project management methodologies. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: - Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; - Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership; - Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; - Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme; - Health: Global internal wellbeing programme, access to wellbeing apps; - Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.