Role: Syteline Administrator / Functional Analyst
Work Location: Houston, TX (Hybrid schedule- 4 in office 1 WFH)
Number of Positions: 1
Position Type: Fulltime
Reports To: IT Director – Business Applications
Company Description: Heavy Equipment Supplier
S AND S ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO PROVIDE SPONSORSHIP AT THIS TIME.
JOB SUMMARY
The SyteLine Functional Administrator is the primary functional owner of Infor CloudSuite Industrial (SyteLine/CSI). This role partners with business stakeholders to understand processes, document functional requirements, configure the application, and lead testing and user adoption. The role ensures the ERP supports day-to-day operations effectively and that changes are delivered with strong documentation, controls, and training.
This position also requires availability for occasional after-hours or weekend support to address high-priority incidents, maintenance activities, or planned system upgrades.
DUTIES & RESPONSIBILITIES:
· Serve as the primary functional administrator for SyteLine/CSI, providing day-to-day support across assigned modules and business processes.
· Troubleshoot functional issues, perform root-cause analysis, and coordinate with technical teams or Infor/partners when code changes are required.
· Lead discovery sessions with stakeholders to document current-state and future-state workflows.
· Write clear functional requirements (FRDs/user stories), including process flows, business rules, data needs, and acceptance criteria.
· Translate business needs into SyteLine configuration and/or enhancement specifications.
· Create and maintain test plans, test scripts, and UAT scenarios; coordinate UAT execution and sign-off.
· Manage defect intake, triage, and retest cycles; validate changes meet requirements before production release.
· Support cutover activities, hypercare planning, and Day 1 readiness.
· Configure and maintain SyteLine settings, parameters, and master data governance within approved controls.
· Identify process improvements, recommend best practices, and drive standardization across sites.
· Develop and maintain SOPs, work instructions, training materials, and end-user guides.
· Collaborate with IT/DBA/Integration teams on environment readiness, release scheduling, and downstream impacts.
· Support reporting and data needs by defining requirements and validating outputs.
REQUIREMENTS:
· Bachelor’s degree in information systems, Computer Science, or related discipline, or equivalent work experience.
· 5+ years supporting ERP systems in a functional capacity. Infor CSI/SyteLine experience is required.
· Strong understanding of core ERP processes (e.g., Order-to-Cash, Procure-to-Pay, Inventory/Warehouse, Manufacturing, Finance).
· Proven experience writing functional requirements and leading UAT/testing with documented test scripts.
· Strong communication skills: can work with shop floor to finance leadership and translate needs into clear specs.
· Proven ability to work independently and manage multiple priorities.
· Customer-focused, proactive, and adaptable in fast-paced environments.
· Willingness to provide support outside regular business hours when required.