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Dynamics 365 CCaaS & Copilot Studio Architect

Alpharetta, GA, US • Posted 1 day ago • Updated 2 minutes ago

Full Time

Part Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

SANS
Solution Architecture
Data Flow
IT Management
Enterprise Architecture
IT Architecture
FOCUS
Customer Relationship Management (CRM)
Dynamics
Customer Service
Artificial Intelligence
Microsoft Azure
Integration Architecture
Software Design
Routing
Performance Metrics

Summary

Role Name: Dynamics 365 CCaaS & Copilot Studio Architect

Location: Atlanta Chicago and Vienna

Contract

JOB DESCRIPTION:

"Position open only for Atlanta, Chicago and Vienna

Job Description

The Dynamics 365 CCaaS Architect is responsible for the architecture and detailed design of Microsoftbased Contact Center as a Service CCaaS solutions leveraging the Dynamics 365 CCaaS ecosystem including Dynamics 365 Customer Service Omnichannel voice and digital channels Copilot Studio Power Platform and Azure integration and data services

This role owns the endtoend CCaaS solution architecture ensuring seamless interaction handling across channels scalable integrations secure data flows and a performant enterprisegrade contact center platform The architect provides handson technical leadership translating solution intent into implementable designs while aligning with enterprise architecture standards

Qualifications

12 years of experience in solution or technical architecture with strong focus on contact center and CRM platforms

Proven handson experience architecting Dynamics 365 CCaaS solutions spanning Customer Service Omnichannel voicedigital channels and Power Platform

Strong experience with Copilot Studio and conversational AI solutions within a contact center context

Deep expertise in Azure integration architecture and cloudbased solution design

Solid understanding of contact center operations channels routing and performance metrics

Experience designing CCaaS solutions in largescale or regulated enterprise environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91128170
Position Id: OOJ - 12364-11365-1775509811
Posted 1 day ago

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