Role : ServiceNow Architect
Location : Johnston, RI or Charlotte, NC or Boston,MA
Description
• Reviews and guides solution design to ensure best practices are followed
• Translates business needs into effective ServiceNow solutions
• Establishes and enforces platform governance, standards, and guardrails
• Oversees complex development work, integrations, and enterprise workflows
• Supports solution architecture across the ServiceNow platform
• Designs end-to-end solutions and ensures alignment with enterprise architecture
• Drives integration strategy across systems (e.g., Azure, Jira, Teams, etc.)
• Provides architectural oversight for platform changes and enhancements
• Leads governance of scalable, secure, and high-performing solutions
• Platform Operations & Execution
• Supports incident resolution, troubleshooting, and root-cause analysis
• Stakeholder & Strategic Work
• Acts as a liaison between business stakeholders and technical teams
• Advises leadership and contributes to roadmap and priorities
• Drives platform improvements, innovation, and automation ideas
• Represents the ServiceNow platform across the organization
• Operational / Administrative Contributions
• Assists with reporting and analysis when needed