Business Analyst/ Process Improvement & Change Management

Title: Business Analyst – Process Improvement & Change Management
Location: Tallahassee, Florida (Onsite)

Summary:
Seeking a Business Analyst to support enterprise modernization initiatives with a focus on process improvement, stakeholder engagement, and change management.
This role blends business analysis with program operations, stakeholder engagement, and change management support, serving as a key bridge between business teams, technical teams, and leadership.

Key Responsibilities:

• Analyze and document business processes (As-Is / To-Be), workflows, and dependencies
• Identify opportunities for process improvement, efficiency, and operational optimization
• Support change management efforts, including stakeholder readiness, communications, and training materials
• Develop and maintain program documentation, trackers, and operational work plans
• Create and distribute communications (status updates, briefings, newsletters)
• Coordinate with business units, technical teams, and leadership to ensure alignment
• Track KPIs, risks, and progress against program milestones
• Facilitate meetings, gather input from SMEs, and document outcomes
• Support overall program operations and PMO activities as needed

Required Skills & Experience:

• 3+ years of experience supporting large-scale, cross-functional projects
• Experience with business process analysis, documentation, or operations support
• Strong experience in stakeholder communication and engagement
• Exposure to change management or organizational readiness efforts
• Excellent writing, editing, and presentation skills
• Strong organizational and coordination skills

Preferred Skills:

• Experience with business process mapping (As-Is / To-Be)
• Experience facilitating workshops or sessions with stakeholders and SMEs
• Familiarity with PMO environments, program support, or governance practices
• Exposure to web-based applications or business systems
• Experience supporting communications strategies or training initiatives

Education:
Bachelor’s degree in Business, IT, or related field (or equivalent experience)