NICE CXone Business Analyst

Plano, TX, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract Independent

No Travel Required

On-site

Depends on Experience

Purview Infotech

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Collaboration

Summary

Gather and document business requirements for NICE CXone (IVR, ACD, WFM, Omnichannel) and translate them into functional specifications and user stories.
Collaborate with stakeholders, contact center teams, and technical teams to design and optimize customer experience workflows and call flows.
Perform data analysis and reporting on contact center KPIs (CSAT, SLA, AHT, call volumes) to drive business insights and improvements.
Support system configuration, UAT, and production validation for NICE CXone implementations and enhancements.
Ensure seamless integration of NICE CXone with CRM systems and other enterprise applications while maintaining documentation and governance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90861699
Position Id: 8927537
Posted 1 day ago

Company Info

About Purview Infotech

Purview Infotech is a IT Consulting and Staffing company founded by team of experienced professionals. Our management team has over 20+ years of experience in the IT-industry. We have a strong network of consultants, vendors and candidates and we are continually growing. Our experienced team is known for providing excellent service in a timely manner.

Blockchain technologies are being promoted as the booming thing in the globe after the invention of the internet. we will assist you apply this technology to drive your transformation into the future.

As the leading independent technology organization, we integrate alliances, partnerships, and leaders from every aspect of the blockchain ecosystem. The goal? To bring the right combination of capabilities to your unique infrastructure, challenges and strategic vision.

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