Plano, Texas
•
Yesterday
Design, configure, and implement NICE CXone solutions including IVR, ACD, routing, WFM, and omnichannel capabilities.Develop and optimize call flows, scripts, and automation to enhance customer experience and operational efficiency.Integrate NICE CXone with CRM systems, APIs, and third-party applications ensuring seamless data flow and functionality.Troubleshoot production issues, perform system upgrades, and ensure high availability, performance, and reliability of the platform.Collaborate with
Easy Apply
Third Party, Contract
Depends on Experience



