NICE CXone Engineer

Plano, TX, US • Posted 1 day ago • Updated 1 day ago

Contract Independent

Contract Corp To Corp

No Travel Required

On-site

Depends on Experience

Purview Infotech

Fitment

Dice Job Match Score™

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Job Details

Skills

Engineering Design

Summary

Design, configure, and implement NICE CXone solutions including IVR, ACD, routing, WFM, and omnichannel capabilities.
Develop and optimize call flows, scripts, and automation to enhance customer experience and operational efficiency.
Integrate NICE CXone with CRM systems, APIs, and third-party applications ensuring seamless data flow and functionality.
Troubleshoot production issues, perform system upgrades, and ensure high availability, performance, and reliability of the platform.
Collaborate with business analysts and stakeholders, support UAT, deployments, and documentation, while ensuring best practices and governance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90861699
Position Id: 8927543
Posted 1 day ago

Company Info

About Purview Infotech

Purview Infotech is a IT Consulting and Staffing company founded by team of experienced professionals. Our management team has over 20+ years of experience in the IT-industry. We have a strong network of consultants, vendors and candidates and we are continually growing. Our experienced team is known for providing excellent service in a timely manner.

Blockchain technologies are being promoted as the booming thing in the globe after the invention of the internet. we will assist you apply this technology to drive your transformation into the future.

As the leading independent technology organization, we integrate alliances, partnerships, and leaders from every aspect of the blockchain ecosystem. The goal? To bring the right combination of capabilities to your unique infrastructure, challenges and strategic vision.

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