Overview:
We are seeking a Desktop Support Technician with strong experience providing both hands-on and remote end-user support in a corporate environment. The ideal candidate will have a solid background in device imaging, endpoint management tools, and troubleshooting Windows-based systems, applications, and connectivity issues.
Key ResponsibilitiesTechnical Support
- Provide hands-on and remote PC support to end users, resolving hardware, software, and peripheral issues in a timely and professional manner.
- Troubleshoot and resolve issues involving Windows operating systems, application errors, MS Teams, Outlook, VPN, and general network connectivity.
- Assist users via phone, email, chat, and remote desktop tools, ensuring high-quality service and communication.
Device Deployment & Imaging
- Deploy, configure, and troubleshoot device images using Intune and Microsoft Endpoint Configuration Manager (MECM), formerly SCCM.
- Perform workstation setup, reimaging, and device refresh activities as part of ongoing deployment and lifecycle management efforts.
- Ensure devices receive proper policies, updates, and configurations during provisioning and imaging processes.
Helpdesk & User Support
- Act as a helpdesk resource to identify, diagnose, and resolve technical issues, escalating advanced problems when necessary.
- Support user account tasks within Active Directory including password resets, basic group membership updates, and account troubleshooting.
- Maintain ticket documentation and follow established workflows to ensure timely resolution and customer satisfaction.
Collaboration & Process
- Work closely with team members, system administrators, and network engineers to resolve escalated issues and ensure smooth operational support.
- Contribute to knowledge base articles and documentation to improve troubleshooting efficiency and user experience.
- Participate in continuous improvement initiatives related to device deployment, support processes, and endpoint management.
Qualifications- At least 3 years of hands-on and remote desktop support experience in a corporate environment.
- Experience with imaging and device deployment using Intune, MECM/SCCM, or other enterprise endpoint management tools.
- Strong troubleshooting skills covering network connectivity, Active Directory, Microsoft 365 (Outlook, Teams), Windows OS, and common business applications.
- Excellent communication, problem-solving, and customer service skills.
Job Type & LocationThis is a Contract to Hire position based out of Columbia, MD.
Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Columbia,MD.
Application DeadlineThis position is anticipated to close on Mar 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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