Overview:We are seeking a Desktop Support Technician with strong experience in workstation deployment, operating system support, and independent troubleshooting. This role focuses on imaging, hardware upgrades, Windows 7/10 support, and providing reliable customer service while working primarily with limited supervision.
Key ResponsibilitiesDesktop Deployment & Imaging- Image and deploy devices using enterprise imaging tools such as SCCM, MDT, Ghost, or similar solutions.
- Perform operating system upgrades and hardware refreshes, including migration to Windows 10.
- Support large-scale deployment initiatives, ensuring consistent configuration and adherence to organizational standards.
Windows 7/10 Support- Install, configure, and troubleshoot Windows 7 and Windows 10 operating systems in a networked environment.
- Assist with user account administration, including adding and removing users within the network.
- Diagnose OS-level performance issues, application errors, connectivity problems, and other workstation-related challenges.
Technical Support & Troubleshooting- Provide frontline support for PCs, peripherals, and software to ensure minimal downtime for end users.
- Independently handle break/fix incidents, escalating complex issues when necessary.
- Conduct preventative maintenance and quality checks during overnight or unsupervised shifts.
Customer Service & Communication- Deliver clear, professional communication with end users, peers, and management regarding status updates, issue resolutions, and shift handoffs.
- Work successfully in a self-directed role, demonstrating strong reliability, responsibility, and initiative.
- Document activities, update tickets accurately, and ensure smooth coordination across IT teams.
Qualifications- Experience with desktop support and enterprise imaging solutions (SCCM, MDT, Ghost, etc.).
- At least 1 year of hands-on support with Windows 7/10.
- Ability to work independently, especially during overnight or low-supervision shifts.
- Strong customer service, communication, and problem-solving skills.
- Familiarity with Windows networking environments and basic user administration.
Job Type & LocationThis is a Contract position based out of Rochester, NY.
Pay and BenefitsThe pay range for this position is $20.00 - $22.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Rochester,NY.
Application DeadlineThis position is anticipated to close on Mar 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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