ServiceNow Solutions Architect at CHARLOTTE, NC/Plano, TX (Hybrid Onsite)

Role: ServiceNow Solutions Architect

Location: CHARLOTTE, NC/Plano, TX (Hybrid Onsite)

Duration: 18+ Months

Interview Mode: Video

Must have deep expertise with the ServiceNow Vulnerability Management module (implementation and heavy administration).
Responsible for translating and mapping custom-built Angular/Java application's features and business rules into ServiceNow.
Candidate should assess out-of-the-box functionality vs. current app, identify potential ServiceNow gaps, and work with GIS on requirements and configurations.

Responsibilities:

• Lead an effort to assess existing vulnerability remediation tools, processes and support capabilities and help define requirements and architect solutions and implementation plans to translate those capabilities into the ServiceNow Platform.
• Assist with evolving our existing governance routines to support ServiceNow business rules and workflow.
• Translate the existing reporting (Tableau, UI, etc.) into standard ServiceNow reporting or functionality for a variety of people.
• Assist train our team on ServiceNow Vulnerability Response module, and other platform capabilities.

Requirements:

• Bachelor's degree in computer science, information technology, or related field.
• 7 years of ServiceNow experience with a focus in the vulnerability response module, ITSM, ITOM, and KMS module.
• Experience in vulnerability management/vulnerability remediation/patching.
• SME level experience with ServiceNow Vulnerability Response module, and understanding of the Service Now ITSM, ITOM and Service Now KMS modules.
• Strong communication skills and play a role in training existing team members on ServiceNow capabilities.
• ServiceNow Certified System Administrator (CSA); CIS and CAD certifications.
• Strong knowledge of ServiceNow Vulnerability Response module, JavaScript, Glide API, REST/SOAP integrations, and ServiceNow architecture.
• Ability to assess existing vulnerability business processes, tools and applications and develop business rules and requirements to design and configure into the relevant ServiceNow modules.
• Quickly understand our current vulnerability application features, business logic and rules for categorizing, assigning and routing vulnerabilities to the appropriate teams and determine best path for integration into ServiceNow.
• Excellent communication and stakeholder management skills.