Desktop Engineer--Boston, MA--Full-Time--Local Candidates only.

Job Title: Desktop Engineer

Location: Boston, MA

Duration: Full-Time

Looking for a strong candidate with Group Policy Management, SCCM, Intune, Azure, AD, and Desktop Support

Responsibilities

• The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm, to include GPO policies, and desktop compliance.
• This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting
• The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users
• Manage and maintain desktop operating systems and software applications
• Deploy, configure, and troubleshoot desktop hardware and peripherals
• Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management
• Collaborate with internal teams to develop and enforce desktop security measures and policies
• Provide technical support to end-users, addressing software and hardware-related inquiries and issues
• Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
• Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems
• Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
• Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
• Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions
• This position requires hybrid on-site presence as an essential function of the role
• Infrastructure Management: Designing and maintaining desktop operating systems (Windows 11, macOS) and endpoint management environments.
• System Deployment: Creating and managing system images, software packaging, and automated patch management using tools like SCCM, Intune, or Jamf.
• Advanced Troubleshooting: Serving as the final escalation point (Tier 3 support) for complex technical issues that Level 1 and 2 technicians cannot resolve.
• Security & Compliance: Developing and enforcing desktop security policies, including endpoint security and vulnerability management.
• Strategic Planning: Leading IT projects such as enterprise-wide OS migrations, hardware refreshes, and technology evaluations.
• Leadership: Mentoring junior IT staff and documenting standard operating procedures (SOPs).

Required Skills & Qualifications

• Education: Most roles require a Bachelor's degree in Computer Science or Information Technology, though extensive experience (typically 5+ years) is often prioritized.
• Management Tools: SCCM, Microsoft Intune, Active Directory, and Azure.
• Scripting: PowerShell or Python for automating repetitive tasks.
• OS Expertise: Deep knowledge of Windows 10/11 and macOS administration.
• Certifications: Common credentials include CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, and ITIL Foundation.

Thanks & Best Regards

Ramana Reddy

Kaizen Technologies Inc

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