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RTA Posted Job Description

Chicago, IL, US • Posted 11 days ago • Updated 11 days ago

Contract W2

6 Months

On-site

$55.23 - $77.3/hr

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

OPERATIONS
STATEMENT OF WORK
SOW
SOWS
SALESFORCE
SALESFORCE.COM
SFDC
SFDC.COM

Summary

Our client, a global Big Tech firm, is looking to hire an Operations Manager (I) in Chicago, IL.

Pay Rate Range: $70-$75/hr. on W2 (all-inclusive) DOE

Operations Manager (I)
Chicago, IL - Hybrid
6-months contract

Responsibilities:

As an Operations Manager, you execute complete tasks within a program to design, launch, standardize, and optimize operational processes of vendor or internal teams. You have a foundational understanding of process optimization that you utilize to execute complete tasks within the scope of a larger process efficiency program (e.g. process re-engineering/implementation, automation/outsourcing solutions, vendor or location consolidation, deprecating service lines). You contribute to tracking and analysis of operational trends in process or workflow performance to implement improvements and efficiency scoring frameworks with some guidance.

Requirements:

Work with stakeholders to help them understand policies and processes and assist other stakeholders on escalations/exceptions, with some guidance.
Ideate and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g., cost savings, capacity planning, time savings) at a pod, market, regional, or global level, with some guidance.
Contribute to creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
Contribute to execution of projects to generate impact and solve scaled operations problems.
Support management of strategic relationships with key stakeholders to deliver or manage operations and processes with some guidance.
Contribute to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with some guidance (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements).
Perform pieces of supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project with some guidance.
Publish and communicate operational metrics/KPIs with some guidance.
Answer questions within SLA, resolve employee query exceptions and escalations, address employee-facing queues, determine highest volume ticket types and streamline/eliminate accordingly, with some guidance.
Support customer experience for end-to-end programs, policies, and operations, with some guidance.
Help provide feedback to service providers and internal stakeholders on how processes/products may be improved to simplify complex workflows and scale the operation with some guidance. Work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes with some guidance. Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution with some guidance.
Participate in and support meetings with stakeholders to identify business objectives and requirements for operations. Contribute to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget).

Minimum role qualification requires proficiency in:

Consultative skills
Client and domain knowledge
Data analysis, synthesis & planning
Automation tools and processes
Process design and improvement
Industry knowledge
Operational SLA knowledge
Project management
Data analysis & synthesis
Client/partner management
Identifying automation opportunities
Team Management
Stakeholder relationship management
Domain specific knowledge
Business operations knowledge
Queue and ticket management
Customer support
Negotiation
Business acumen

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10427670
Position Id: 26-14112
Posted 11 days ago

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